Info on Using BAX to Ship

Bax was a nightmare for me, I setup a requested pickup on their website, they didn't show I called them and then they informed me because of a home residence they could not pickup even though on their website it mentioned nothing about this.
I then had to rent a uhual ($39) to move the billy bags pro rack on the factory pallet to a friends business (there was not a local pickup in Colorado Springs), they picked up from there but increased the shipping costs $110 from the web quote, So I was out that. Then when it got the persons house they didn't bring out a truck with a lift gate (even though I specified in the notes that would require this, BAX told me they don't read the notes from the WEBSITE SITE Form???) and so they said I had to pay another $100 (this was the local delivery location) for them to drop it off (Keep in mind I was out $200+ dollars at this point from the quoted shipping price I passed on to the buyer). I had no choice at that point and paid via credit card. so it cost me $534 to ship a $2000 Billy Bags rack I sold for $950 and I wasn't going to ship it but BAX website had such great prices.

Worse yet I kept getting collection notices for the extra $100 fee I already had paid. They had no record of the remote sites finances because they aren't centralized!! It took 2 hours of my time faxing Credit card statements to them and research to my credit card company to get the notices to stop and for them to stop calling me.

I WILL NEVER DEAL WITH BAX AGAIN!

I posted my experience last time and Agon removed it, so lets see how long my post stays up before being pulled down

The web site actually does clearly state that they DO NOT pick up at residential addresses. It also clearly states that additional charges will apply for extra men and or equeptment. Don't get me wrong, I'm not a hugh fan of the shipping cos., but fair is fair. we have to do our part in researching carefully our choices. not just complain after the fact.

The last time I viewed the BAX web site and tried to get an estimate I was offered the option of a residence pick up for an extra $30. And when i was down at the BAX facility it was clear that the BAX 800 number people and the local people have different notions about what is correct.

Flynntom: This was not stated(anywhere on the quoting or scheduling time for pickup) on their site 2yrs ago. It's great that other people had great results..their phone service was very poor and distributed. If they would have quoted me the correct shipping cost up front then I wouldn't have made the mistake of choosing them and shipped it Fedex (Dropped off at the fedex depot) for $360 instead of teh $534 is ended up costing me.

I sent a pair of Magnepan MGIII from Philadelphia to Toronto using BAX global. I called them on the phone, gave the the dimensions, weight, value, destination. They gave me a price quote, explained that they DO NOT pick up at residences, faxed the paperwork and customs forms to me and we had a completed transaction which took about 30 minutes. I took the speakers to work with me the next day, The BAX truck showed up within 10 or 15 minutes of the time they said they would, and the speakers arrived at Canadian Customs within 2 days.

I guess it's like anything else, hit or miss depending on office or person you deal with.