It cracks the hell out of me when a company has a web-site with a "contact us" link to their e-mail address and then the person at the other end informs me that he/she doesn't like to communicate by e-mail. Well then, get the heck off the web! Okay, that's drastic, but the point is - if you're going to join us in the modern age and use the web to market your products complete with e-mail address and an invitation to e-mail, then you should have someone at your company who LIKES to communicate by e-mail!!!
Or, at the very least, someone who is willing to communicate by e-mail.
Or, at the very least, someone who is willing to communicate by e-mail.