yup, i understand melos *was* extremely poor w/their customer service. when i bought my used m-d, it was on consignment from the original owner at the place of purchase - the audio outlet. it was represented as a ma-333, fully-upgraded to music-director status. the *current* melos even confirmed they had it for updating - one of the engineers bought the company. when i examined my unit, upon its arrival, i determined, w/the help of the current owners, that in fact, all the capacitors making it a *complete* m-d, were in fact never done. the current company agreed to do it for me at a much-reduced rate. i could have returned it, because it was not as represented, but it sounded so good that i wanted to keep it & have the complete capacitor upgrade. one channel was damaged during shipping, & they repaired it & pickerd up the tab for shipping as well. so, so far, i have no problems w/the new owners, & the equipment sounds terrific.
re: speakers, yup, gnu speeks are kinda hard to slip into a system un-noticed. especially the newforms - they *are* ugly! ;~) that said, i'm still gonna go for it - even if ya don't wanna sell the m-l's, i'd suggest reading the audioreview stuff. normally ya gotta take a lot of what's said there w/a grain of salt, but the overwhelmingly positive, well-thought-out comments, combined w/the impressive array of ancillary equipment used, other speeks considered, etc., have me convinced... money-back 30-day home trial doesn't hurt either! ;~) also, the owner, john meyer, bends over backwards to answer any & all questions ya mite have - he's called me a couple times to answer questions, on *his* dime, from western canada to maryland - 1st call was ~1 hour...
regards, doug