UPS or should I Say Oooops


I had quite an experience in sending back a damaged amp which was sent to me via UPS back to the distributor via UPS. I went to the customer counter and even tho I added a 2nd box to the amp they would not take the amp w/o the orig box.

My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?
128x128justlisten
ups is no better or worse than any other shipper. when stuff is properly packed, i've never had a problem. as i mentioned above, they *did* pay a claim, no questions asked, when the shipper *obviously* fraudulently packed damaged goods. in another case, they paid when the shipper improperly packed the goods. *both* were obvious to me; they still paid. *i* wouldn't have.

i'm sure there are yerks that work at ups, but don't fool yourself - they don't have a monopoly on 'em. yerks work for other shippers too. most damage i've seen is due to yerks' poor packaging

doug s.

I have never had a problem with UPS. No Damage, no misdeliveries. My UPS guy opens my downstairs gate and carries packages upstairs in front of my door to leave them out of sight if they look like computer or stereo equipment. All of the stuff my wife orders, clothing, small appliances, fertilizer, he leaves downstairs for all the world to see.
Bulldogger, i have NO idea of where your getting your information from about the handling of packages. Even if you did or do work there. While NOBODY in their right mind would purposely damage goods or "play games" in front of a supervisor, it happens there ALL the time. I have friends that work at several different UPS terminals and they tell me "stories" all the time. They have also told me that if i value something and ship it via UPS, i should send it via Air if i want it to arrive safely. Then again, who can afford air shipments for things like good sized amps, etc ??? It could literally add a couple of hundred dollars onto the price of the amp if going cross country and it is heavy. That negates the "bargain" aspect of anything that you've managed to find on the net for a good price.

As to RPS ground service, i have found them to be superior to UPS ground service in terms of "parcel abuse". At least the boxes don't look like they were drop-kicked when delivered. I have NO idea as to how they handle claims though, as i have never had to file a claim with them.

For the record, i do run a business and get packages in on a daily basis. Any courier is capable of destroying a package. If you pack things going out like you would want to have them coming in, you'll probably be okay. It's cheaper to pay for some extra weight and packing materials than to have to give up the time, hassle and headaches of dealing with a claim. Sean
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In reply to Evansdad's post of 04/03/01...the reference to "what's wrong with unions", I would submit, is misinformed. There exist a significant number of American citizens, affiliated with unions, who are industrious and exhibit a work ethic which others should perhaps emulate. -Sam
I have yet to meet/see a union member who is both industrious and efficient in their work habits. Unions generally result in a decrease in productivity in a work place. It encourages complacency and discourages the worker to display any initiative in the work place.