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Another UPS Horror Story

I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett
jarrett OP
38 posts
 
This original Allnic packaging is double boxed, although not with any real space between the inner and out boxes. I have a few Allnic pieces and they seem to make it from Korea to Seattle just fine by USPS.

Crawford Insurance is who UPS uses for inspection, although I doubt anyone actually looked at the box.

I agree that I bought a working item and received a non-working one and its the sellers reposnisbility to pay.
rlwainwright
1,904 posts
 
Jazzcourier pretty much nailed it - overpack and hope for the best. I have had better experience with FedEx and USPS rather than UPS. If you must use UPS, the UPS Stores are a waste of money, pack it yourself, drop it off at a UPS depot and you will be better served for far less money...

-RW-
rlwainwright
1,904 posts
 
One final recommendation - it it is at all feasible, DO NOT SHIP. I have driven up to 500 miles to pickup a piece of gear and found the time and expense well worth it.

And for gear like turntables, I simply will not ship at all. If it cannot be picked up, no sale will ensue...

-RW-
pehare's avatar
pehare
835 posts
 
For items that might be damaged (I've had several tube amps destroyed by ground shipping) I ship FedEx 2nd day Air & over pack it - not cheap but a lot less handling involved.
syntax's avatar
syntax
2,193 posts
 
I love UPS
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