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Another UPS Horror Story

I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Jarrett, so it sounds as if you paid with check, wire transfer or money order.
Next time use a credit card through PayPal and you won't have to deal with this issue.
Yes, you may still receive damaged goods, but you would have your money back by now.
Dealing with the shipping company and insurance is not the buyer's problem.
jarrett OP
38 posts
 
So the package has made it's way back east to Horsham, PA. Now the expected delivery date back to the UPS Store is April 6, one week from today. It's about 60 miles from Horsham to Lanoka Harbor NJ and UPS of course has no information why the delivery date has been pushed out so far.
jarrett OP
38 posts
 
Yes, I did file a small claims against UPS. I intend to also file against the UPS Store but that's in NJ and I am in Seattle.
abucktwoeighty's avatar
abucktwoeighty
1,079 posts
 
UPS- Unlimited Package Smashers
zd542
5,339 posts
 
"03-30-15: Jarrett
Yes, I did file a small claims against UPS. I intend to also file against the UPS Store but that's in NJ and I am in Seattle."

This a very good thing for you. File a small claims suit in Seattle. The law is that wherever a company does business, even if its far away, they can be sued in a local court. UPS would have to send someone to Seattle. If they don't, you win by default.
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