Another UPS Horror Story

This ups story goes back a few years but I sold through eBay a beautiful pair of Focal Electras to a guy in Maine. He refused the shipment because of damage to the boxes (original factory). I was sitting in my living room and heard this loud thump outside of the garage and saw one of the boxes laying on its side with the ups driver wheeling the other from the truck. They were so badly damaged that only a portion of the cardboard and no internal packing remained on one. The corner of the other was crushed so badly that one of the drivers was bent. One of the woofers was completely smashed in and it's frame was even bent, etc, etc, etc. Ups inspected them and verified that, indeed, a claim was warranted but, because it was considered a "freight" shipment I was entitled to only half of the declared value and I wasn't even allowed to keep what remained of the speakers or any of the un damaged parts. They were impossible to deal with and the process took over 2 months to resolve. They also destroyed an underwater camera housing about a year later and claimed that it was damaged before packaging. They finally paid but only after another battle. I will no longer use them myself and request those from whom I'm buying not to use them.

When I sold my TRL Samsons, I use YRC Freight. Both amps ship in one wooden crate. I arranged pickup from my home and the price was very reasonable.

I got quotes from Pilot, FedEx Freight, Craters & Freighters ... and YRC had the best package deal. Excellent service, online tracking and arrived on time. Will definitely use them again if necessary.

Still no UPS inspection so I called them. They told me there will be no more inspections, they are finished.

So, now I need to wait out all of my consumer complaints and small claims cases. May just have to write this off. I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."

"So, now I need to wait out all of my consumer complaints and small claims cases. May just have to write this off. I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."
Jarrett (System | Threads | Answers | This Thread)"

I don't mean to repeat the same thing over again, but if you take UPS to small claims court, and do it the right way, I think you'll have at least 80% to win the case and your money back. Not only that, I think its very likely that UPS will settle with you out of court, before it even goes to trial. You have a very good case.

"04-15-15: Jarrett
Still no UPS inspection so I called them. They told me there will be no more inspections, they are finished."

Since you can't seem to make any progress with them, there's one more thing you can try, and it has a good chance of working. Call UPS again and don't act reasonable. (I'm not suggesting you yell at them and use profanity, or anything similar.). Just have the attitude that your getting your money back and that's all there is to it. Make it clear to them, that in no uncertain terms, that you are going to take them to small claims court if the issue is not resolved immediately. Also tell them that you're going to use a local court and they will have to send someone out to you if they want to defend themselves. They already know this. But what’s important is they now know that you are aware of how all this works. They'll settle.

Time to kick ass and take names!!