2. misc-audio
  3. 1435241277

Audio Eden & Lack of Response - Anyone Else?

I have tried since last weekend to get a response from the Canadian retailer, Audio Eden, who is offering a used Nait Naim UnitiServe. Calling them occasionally got a response to call back later. Their terms were onerous; quoting in Canadian dollars only, refusing to use PayPal and wanting to impose a 6 1/2% tariff to ship into the States. That one really steamed me. Since when were tariffs applied to used goods? Near the end of my frustration when I couldn't get any response to my emails I tried to call them. Apparently they are a 2 man shop. The fellow that I could get on the phone always deferred to the other guy. I tried for three days to reach him but never did. I'd beware of these people. All my other Audiogon experiences have been very positive. This is the lone exception. I'm now glad that I didn't buy from them. Had I had a problem I seriously doubt that it would have ever been resolved.
griffheel
mcbuddah
93 posts
 
It's not just Canada. I have been buying a lot of stuff this year for my system and have trouble with Paypal and so I only get to buy things if the seller can take a credit card any other way but PP or if I can send a Western Union money order. My bank offers them to without fee. I also send them by USPS Priority 2-day Mail. One check to nearby Flint, Mi. took 13 business days. Two more to each of the coasts took more than 6. Flint is only 150 miles, as the crow flies.
analogluvr
859 posts
 
Audioeden is an excellent retailer. I've bought numerous items from them and they have always taken excellent care of me. They are honourable gentlemen and will make sure you are happy.
We Canadians over here have the same problem in dealing with the United States. I do think both countries are at fault by trying to maximize tax revenues in other words greedy governments. And someone mentioned that All you have to do you know the rules. In my experience that is totally incorrect I had items coming by FedEx that were mine and marked as going for repair but they stilled charged duty. When I pointed it out they just say that I can appeal the process. Obviously no one does that for 20or 30 bucks. One of my rules now is never use FedEx or UPS always use regular mail. This way you at least will be treated fairly regarding the duties.
moonguy
148 posts
 
Agreed with Brf, very strange. I have been talking to Audio
Eden for a couple of days by email about an equipment
purchase and always receive fast responses.

As for cross border purchasing. I learned the hard way
never ship by UPS due to their huge brokerage fee's. Being
in Canada and purchasing from the States I always use USPS.

If you purchase in Canada from the States always use
Canada Post.As far as purchasing in Canadian dollars, since
the USA dollar is so much higher than ours now, you guys
save a fortune. It's a win win for you, can't understand
your complaint.
More to discover