Yes I understand Timrhu. He could also just take them back to the dealer..if close enough. Let the dealer take the driver out and see if this is the problem. Man..I'm glad I haven't had to deal with Paradigm's customer service.
The two companies I dealt with were much smaller and customer friendly. Neither company charged me for the replacement. One of them even 1 day shipped the driver to me for free. All I had to do was drop the original in the same shipping box and let the courier pick it up. It didn't cost me a dime.
If you think about it... it could go either way. They could still claim the speaker was damaged by the owner. Whether shipped back or not..it just depends on the company.
The two companies I dealt with were much smaller and customer friendly. Neither company charged me for the replacement. One of them even 1 day shipped the driver to me for free. All I had to do was drop the original in the same shipping box and let the courier pick it up. It didn't cost me a dime.
If you think about it... it could go either way. They could still claim the speaker was damaged by the owner. Whether shipped back or not..it just depends on the company.