Talon-New owner-NO customer service

Hate to say it, but I think in this situation, it's all about Robyatt. I think Rives was pretty upfront about what was needed to repair the subwoofer amp, and I think that they were willing to do it at cost, but apparently, that wasn't good enought for our friend, Robyatt. Glad he found a cheaper solution, and I certainly hope it works out for him, but nevertheless, I think with Robyatt, there was no way to make this guy happy. People need to remember that customer service (in the best sense), is a two way street.

"The original owner says it is still under warrenty! "

From Rives:
"we bought the assetts to Talon Audio Technologies. The transaction was similar to a bankruptcy sale, in that we did only buy the assetts. Thus technically all speakers made prior to our purchase of the company do not have the company behind it that warranted it."

My conclusion: the original owner misled you, but you chose to believe it. You bought some used gear, from a bankrupt manufacturer, to save money, took a risk, and on this occasion it did not pay off. Buying used is like that. Sometimes it doesn't work out.

Rives offered to help, but a like-for-like replacement was not available, so the cost of rework was higher than it would otherwise have been.

You got unlucky, but I don't see why Rives owes you any service at a loss to his company.

I am done with this! I repaired the sub throgh my own efforts and for minimal cost. So all you Rives/Talon sympathizers, go ahead buy some Talon speakers with confidence. I wish you good luck, and good listening. May the music be with you!

After all of your slander and innuendo, you changed a fuse. Maybe should have looked there first.

Robyatt:
I think you may have missed the point. You suggest that many here are simply 'Rives/Talon sympathizers', and that is simply not what I hear being said.

The Audiogon Forums are not the wild wild west as may be the case on other sites. This is a moderated site, some might say sometimes overly aggressively. There are many who have written on this thread who have participated here for many years. We get to know each. We have almost all had extensive experience in the Audio Marketplace and particularly the USED Auto Marketplace. As with most 'groups' or affiliations, there are informal rules and conventions.

Many on this forum routinely go WAY out of their way to help others, with knowledge, with experience, with wisdom. I think there are many here who were inclined at first to be concerned with you difficulty. However, I believe that what matters to many is the MANNER in which business and affairs are conducted here. Choosing to personally attack a long standing forum member (who as I stated before has often been observed to go out of his way to help others in the 'Audiogon Way'), unfortuntately, did very little to further your cause here. This reaction is simply no different that what one would experience in most 'groups'.

The point is that this is a pretty helpful and forgiving place, and I think many would like to see it remain that way. Join in...get to know the gang. One unfortunate experience with audio gear is not the kind of thing that needs to change your personal perspective of enjoying the music and the gear.