Hi Douglas_schroeder Thanks for the insights.
Understandably then, it would naturally follow to ask, "Who is in charge of the public relationns and customer service, and what are their plans to improve it?" Wouldn't it be appropriate to assume, if higher Fi is contracing the sales rights for the product (s), albert is left solely to the creative facet, then is there still another hand in the pot? one being contracted to handle strickly support? the latter makes no sense.... but if it is not the Creator or 'dealer' who then would or should that fall to?
...fitting in the 'when' along with that previously posed, 'where' inquiry, would also be most welcome news. Regarding our viewing of your report, of course.
Being satisfied with the current "hit & miss" approach with customer service relations, is like cutting one's nose off to spite one's face. Doubtless any good can come of it as it stands. Moreover, it is quite the myopic begining of a turn over, or 'turn around' to either increased revenues or higher levels of efficiency.
Lastly, that $100M figure... where'd that come from? I'm hard pressed to accept a company which can generate a per anum, hundred million U.S. dollars does not have the fiscal wherewithall to provide for adequate consumer services prior to, during, or after some change of business philosophy.
Wholesale changes for retail benefit. Someone overlooked amending 'infrastructure' apparently. it smacks of a less than well thought out plan that can prove quite a bumpy transition. perhaps for everyone, but certainly for the consumer.
