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My recent experience in PayPal dispute

I want to share this story with fellow Agoners.

I sold a used tube power amp here in Audiogon. In transit, a power tube was broken. I told the buyer that I could either send an additional matching tubes or accept a return with full refund. The buyer opted for additional tubes. I sent them and there was no response from him until 5 months after the sale. The buyer asked me for help since the amp had a biasing problem. The amp was almost 20 year old model.
I told him that I cannot provide any help other than trying new set of tubes. The buyer apparently wanted more helpful afterservice, and filed a dispute for return/refund to PayPal. Apparently PayPal allows filing a dispute within 6 months of purchase.
Well, he did not go through Audiogon. Anyway, PayPal closed the case in my favor. For me, it is rather obvious that the buyer cannot ask for a refund after 5 months of purchasing a 20 year old tube amp.
128x128ihcho
chayro
2,935 posts
 
Yes, it may be obvious to you, but some people think that if they buy a used piece of gear, the seller has to warranty it for life. I'm glad it worked out in your favor because these things often go in the seller's favor.
mechans
3,048 posts
 
Sounds like a ridiculous policy. It would give the buyer a 6 month money back warranty. I think that is more than enough time too ruin a previously good piece of gear. I understand protecting the buyer against.. DOA but I don't know how long after that.
I guess a reasonable period after arrival that would reveal any electronic problems not mentioned by the seller and I suppose cosmetic problems not revealed by the seller as well. I guess it would add up to an honesty in listing equipment policy. And a method to appeal unreasonable demands by the buyer to protect the seller.
I Guess a 21 day period should do, but I am curious about what others think.
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