My Ref5 SE is only a week old. I'm pretty sure I am not paying for a new lid! Squeaky wheel gets the grease, you remain passive and a Sheep, and they will run over you along with everyone else trying to make a dollar.
This is for Cleeds, you work for ARC? It is a flaw. If you bought a new roof for your residence and it bowed the first day of hot weather is that a flaw? Yes or no. Selective reading? My own unit sits on top of my audio rack, and it still bows.