I sent Andy two P100CMK4 and a P205CMK4 for suspension repair. I was very clear to him, and stated twice, that only suspension repair was to be performed, and the original cantilevers had to remain intact. The two P100CMK4 were NOS, and the P205CMK4 was used but didn’t show any wear.
To make a very long story short, the next I heard from him he was billing me for two new cantilevers and one repair. He didn’t stop after destroying one of the P100CMK4 cantilevers, but also destroyed the P205CMK4 cantilever. No remorse, no apology; all he cared about was the money he was losing because I wouldn’t pay for the new cantilevers I expressly forbid before I even sent him the cartridges.
I had to pay for the repair to get my valuable cartridges back, and was further disappointed when the "repaired" unit was near complete collapse after only half a side. Further, under my microscope, I could see no signs of repair. This ended in a PayPal dispute I won, as there was simply no way I was sending the stylus back for ’further evaluation’ after what he did to the other two.
The downside of the PayPal dispute is he now won’t return the broken stylus and case until I pay a newly made-up "evaluation" charge and 3x actual shipping costs, which equal to what he lost in the dispute.
I know a lot of people have been happy with his work, but when the chips are down he won’t even offer an apology for his mistakes, let alone make the slightest attempt at making it right. He’s a no-integrity player in my book.
