It could be that one of the connectors on the cable is a little tighter than the other and one of the RCA jacks on the preamp is a little looser than the other.
When the right combination is used everything is fine, but if the (2) wrong ones are used, you drop a channel.
Maybe try a different set of cables from preamp to amp and see what happens.
When the right combination is used everything is fine, but if the (2) wrong ones are used, you drop a channel.
Maybe try a different set of cables from preamp to amp and see what happens.