Having no authorized dealer within arms reach I bought a new MC402 over the phone from an authorized McIntosh dealer. Maybe 5 years ago.Paid for it with a debt card and $125 to have it shipped..I sent in the warranty card info and Mac sent the card back along with a letter stating that" for it to qualify for factory warranty it has to be bought at the store,paid for along with sales tax and carried to my car,no exceptions"No internet or phone sales qualify for factory warranty.I called McIntosh and spoke with several different levels of flunkies and got no where.The dealership couldnt or would do anything for me at that time either..No huge deal I thought although I wasn't happy.A few months later the amp started having distortion on the right channel..Long story short I had to pay an independent repair service to fix the issue...This is what I call horrible customer service
I have seen some Interesting comments about Mcintosh lately
These comments come from here and a couple of other sites.
1.The only people that buy Mcintosh gear are one's that just don't listen.
2. Mcintosh is what rich people buy just like Mercedes Benz.
3. Mcintosh relies on generational buyers as a business plan.
4. Mcintosh is known for rebranding products and putting there name on it.
5. Mcintosh has great looks but uses cheap off the bin parts.
I can't think of another high-end company that have so many stereotypes about the brand. On the other hand I can't think of another audio company that has been in business as long.
1.The only people that buy Mcintosh gear are one's that just don't listen.
2. Mcintosh is what rich people buy just like Mercedes Benz.
3. Mcintosh relies on generational buyers as a business plan.
4. Mcintosh is known for rebranding products and putting there name on it.
5. Mcintosh has great looks but uses cheap off the bin parts.
I can't think of another high-end company that have so many stereotypes about the brand. On the other hand I can't think of another audio company that has been in business as long.
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- 133 posts total
- 133 posts total