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Ortofon bronze PNP ALERT!!!!!

I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05
soundsgood05 OP
20 posts
 
Let me say this,has anyone ever had all four pins come out of a cartridge body.No me either.They clearly were not glued in and pulled out easily with no effort.And second,
the head headshell is just a standard cartridge on a carbon fiber headshell.
If it was meant to be permanent,then why have screws on top which imply its removable.
Why not just epoxy it and leave out screws?!!!!!!!!!!!!!!!!!!!!!!
To all the people rushing to Ortofons defense,i too like thier product.Unfotunately my seller bought it online at Turntableneedles .com which Ortofon says is not authorized dealer.
Ortofon could have offered a cartridge body at least at a discount.
However they blew me off and told me to go after seller.
Its not gonna make or break me and the money is a night out for me its
the disregard.And to you owners of thier product they offer no support unlike its a factory authorized dealer who charges 331/3 percent more.
soundsgood05 OP
20 posts
 
Let me rephrase this,I paid 320.00 used,the seller had a reciept showing it was about 60 days old,he upgraded to a Black.How am I at fault?
Maybe I'm missing something?If it were my company,i would say
show us reciept and we can work something out,
the headshell and expensive stylus are fine,we can sell a cartridge body to you for say 100.00,even that would have been acceptable.
Not for them to admit in an email that is rare for that to happen,but clearly a defect.I don't think that website intentionally buys defective factory seconds
mofimadness's avatar
mofimadness
4,993 posts
 
I am missing something I guess? The headshell in the pictures of the PNP model is NOT a typical headshell. They are molded around and contoured for the 2M body. They are not flat and open in the back like most replacement headshells. This tells me that they are indeed made as a one piece unit.

I do agree with you that they could just epoxy the body in and I’m sure the (2) screws on top are for looks in addition to mounting.

Since you still have a pretty new stylus assembly, you could always sell that to recoup a little of your money. They retail for around $290, so you could get a little back.

I also agree with you that someone could offer to sell you just the cartridge body, since the stylus makes up most of the money.

Have you tried BOTH Ortofon USA and Ortofon DK?
soundsgood05 OP
20 posts
 
Yes you are missing something,I do manufacturing as a living.I started as a Tool and die maker and worked my way to manufacturing engineer.
the headshell is molded to the contour of the cartridge.But take the cartridge out with the screws and its a normal Bronze cart.My only gripe gripe was with Ortofon admitting a defect in a almost new cart then telling me to pound sand cause Turntableneedles.com is not authorized dealer
So i'll just put it aside and wait for someone to sell a body,because they don't want to spend the rediculous amount of money Ortofon wants for a stylus..
goheelz's avatar
goheelz
297 posts
 
Not fair to Ortofon, given what you have said. You acquire the cartridge third-hand (maybe even fourth hand), presumably to avoid paying retail at a price level where you would enjoy generous warranty protection.  It is a way of taking a risk to save money. This time it did not work, and you lost some money by failing to support the manufacturer directly. Welcome to the real world. Buy the (cheap) ticket and take the (cheap) ride.
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