"Having no authorized dealer within arms reach I bought a new MC402 over the phone from an authorized McIntosh dealer. Maybe 5 years ago.Paid for it with a debt card and $125 to have it shipped..I sent in the warranty card info and Mac sent the card back along with a letter stating that" for it to qualify for factory warranty it has to be bought at the store,paid for along with sales tax and carried to my car,no exceptions"No internet or phone sales qualify for factory warranty.I called McIntosh and spoke with several different levels of flunkies and got no where.The dealership couldnt or would do anything for me at that time either..No huge deal I thought although I wasn't happy.A few months later the amp started having distortion on the right channel..Long story short I had to pay an independent repair service to fix the issue...This is what I call horrible customer service."
missioncoonery: You should not blame McIntosh for not honoring warranty service but the online dealer who sold the MC402 to you. A McIntosh authorized dealer would never do that simply because they're not allowed to do so. Clearly, you weren't buying the MC402 from a McIntosh authorized dealer. You cannot buy a McIntosh, or many other brand names, amplifier even new from any dealer with discount price and ask manufacturer to honor a warranty term.