Audio Research service

The fact that you can get schematics for old stuff is simply great. Friend of mine was working on a SP-8 - turns out there were something like three or four pretty distinctly different versions of this product - because the unit had been worked on by others (a lot) - it wasn't completely clear what it was at this time in it's life. Tech sent out two schematics - units fixed and sounds absolutely wonderful.I would also agree that Leonard is a champ on the old stuff - product knowledge is so rare today.

Leonard isn't there anymore, and Audio Research service doesn't seem to be there either.........I wish I could say I had a good experience, but I can't........My remote being lost on the last service I had on a LS-10 was too much.......They don't have the remotes anymore and don't seem to know where to get one, my loss.......I now have a 5500.00 LS-10 with no remote........

ARC lost the remote? Lame!

Thanks! for sharing- autospec-

it is imperative that we all share our experiences when dealing w/ these companies. Customer Service, should always be 1st in order= complete satisfaction.  ARC lost your remote, then, it is on them to replace or compensate!  Keep me posted & Happy Listening!

I am extremely happy with ARC service. They go beyond and above to help me out even my ARC power amp is out of warranty.