If you have ever bought anything from HSU research

I just received my refund from them.

Apparently they understand perfectly what I was conveying. To take a consumers money and then get a full pay out and then some for the unit leaving the consumer with absolutely nothing is suspect.

A companies written policy isn't on par with the magna carta. I will check back when the complaints to the risk management at fedex , attorney general and the federal trade commission are answered.

So far consumers that have had good service have posted in this thread to those that have sent it back and lost their money, you are do a refund don't let anyone talk you out of it. This practice by HSU Research is dishonest.

Just to add my experience, I have a Hsu sub (VTF-1), and in numerous dealings with the company, I have always found them extremely friendly, flexible, very generous with their time and tech support, and nothing short of exemplary. I love my modest sub that plays very well with my Naim XS2 int. amp and Marantz AVR, and they patiently spent a lot of time with me on the phone getting the HT bypass setup organized - past the point of just integrating their sub. Just my $.02.

I'm still not quite sure what went on. The OP I'm guessing(?) gave them his credit card info, the item was shipped and showed up damaged? Too much info missing already, like whether the damage was visible and on the cardboard container it came in or just on the inside product.

Because right there that would be mistake number one. If you see outward damage and it's so bad the product is damaged, it's quite possible it's easy to see, so you do not accept delivery of the item or at least do not open it up, return it to the shipping company or get instructions from HSU. But again, no facts in the rambling post.

Item 2 is how is it that they are trying to get $99 from the OP. They have his credit card and have charged him I'm guessing(again). They've got the money, don't need to try to get it. They'd return an amount less the 99 as their policy states and that would be that. But somehow they are trying to extract 99 from the OP? I'm not following the money situation.

Either way, its an awful experience to order something and have it show up damaged. Dealing with such a situation politely and respectfully will get one a lot further than bitching and abusing HSU reps. And this thread will do nothing to hurt their reputation, you're wasting you time. They've been at the game for over 20 years and have a track record that is among the best in the internet direct business, in fact I think they are one of the pioneers of it.

I've got a VTF-15H that they shipped to me and the experience was great, and the sub pounds my theater like crazy. At least the OP ended up with a good ending.

Again everyone is different and if you want to laud them then this is not the thread for you. I did not see any puncture damage etc until I got it home.

It didn't not work, I opted for a full refund,. They filed a claim with FedEx and got all their money back as well as the actual unit if which they will resell the parts. You can't make someone pay for a defective product, no matter what you say or write.

I am sure they are nice if you are buying from them, I mean who isnT, I got my money back.

Viablex,

I have no relationship with HSU (good or bad) so I'm glad it worked out for you in the end. However, if I understand you story correctly, you're simply wrong here.

It was your responsibility to know the terms of HSU's product offering as stated on their website and re-printed here by Mofi before you bought the sub from them. You signed up for the deal on those terms (and those terms aren't remotely close to fraud). In short:

You bought a subwoofer from HSU.
YOU DECIDED THAT YOU DIDN"T WANT IT (when you refused the offer of a replacement subwoofer).
You returned it.
Therefore, you were subject to the return policy.

Outside of a delivery delay due to a third party (Fedex), refusing a replacement sub is no different than receiving a new sub from HSU and deciding to return it.

I understand that you didn't think the subwoofer was of acceptable quality, but HSU has a policy for that circumstance. You seem to be upset that you can't use Fedex's misbehavior to crawl out from under that deal. I think many folks would agree that this is not a reasonable expectation on your part.

As to HSU getting paid by Fedex - that's between HSU and Fedex and has zero to do with your deal with HSU. Of course, you point out that Fedex's settlement payment would allow HSU to accommodate you without losing money - which you ultimately convinced them to do.

But remember, HSU ultimately accommodated you with a refund when they had no obligation to do so. You should understand that this says a lot (all of it good) about HSU.