If you have ever bought anything from HSU research

Again everyone is different and if you want to laud them then this is not the thread for you. I did not see any puncture damage etc until I got it home.

It didn't not work, I opted for a full refund,. They filed a claim with FedEx and got all their money back as well as the actual unit if which they will resell the parts. You can't make someone pay for a defective product, no matter what you say or write.

I am sure they are nice if you are buying from them, I mean who isnT, I got my money back.

Viablex,

I have no relationship with HSU (good or bad) so I'm glad it worked out for you in the end. However, if I understand you story correctly, you're simply wrong here.

It was your responsibility to know the terms of HSU's product offering as stated on their website and re-printed here by Mofi before you bought the sub from them. You signed up for the deal on those terms (and those terms aren't remotely close to fraud). In short:

You bought a subwoofer from HSU.
YOU DECIDED THAT YOU DIDN"T WANT IT (when you refused the offer of a replacement subwoofer).
You returned it.
Therefore, you were subject to the return policy.

Outside of a delivery delay due to a third party (Fedex), refusing a replacement sub is no different than receiving a new sub from HSU and deciding to return it.

I understand that you didn't think the subwoofer was of acceptable quality, but HSU has a policy for that circumstance. You seem to be upset that you can't use Fedex's misbehavior to crawl out from under that deal. I think many folks would agree that this is not a reasonable expectation on your part.

As to HSU getting paid by Fedex - that's between HSU and Fedex and has zero to do with your deal with HSU. Of course, you point out that Fedex's settlement payment would allow HSU to accommodate you without losing money - which you ultimately convinced them to do.

But remember, HSU ultimately accommodated you with a refund when they had no obligation to do so. You should understand that this says a lot (all of it good) about HSU.

yes I bought a sub from hsu, after reading glowing reviews, my mistake, the sub was not as the reviews indicated, so I sent the sub back, I had to pay for shipping both ways, there are company's like svs that do cover shipping, bottom line is take reviews with a grain of salt, and check shipping charges and return policy's before buying.

Well I'm also getting the same impression here, that there is likely more to this story! (Usually always two sides anyway, to get to an accurate picture!??)
Regardless, bottom line, it takes ENERGY and time to do anything... Including lawsuits! (You work it out, dog!)
Of course I don't know what they did or didn't do, but whatever, it's a negotiation, at very least. And if not dealing with HSU is your choice, then that's possibility them going in the wrong direction...then its up to them to maintainance their own issues as a company, and try n keep disgruntled customers to a minimum... It's all they u can do, really.
Go the extra mile???! ..If not, these small struggling companies simply collapse, eventually. Seen it all too many before in this tough business!
If it's me, n the story is close to being true, i personally just do what is minimum, n just stop doing business. A few hundred bucks??! I don't waste my time.
I personally only had good experiences w em in past w one purchase. Product was good, n no issues.
Lol!.I gotta laugh at the insurance claim ,however! Sounds like they padded the bill n worked the angle! $$$SSNNNAATCH!!!
😀😀

A few years ago, I purchased 5 HSU speakers (not sub)to replace my old Paradigm Studio speakers for HT. I knew what I was getting into with returns if I didn't want them. Well the HSU's arrived in perfect condition but I found I preferred the sound of my old speakers, (found out old can still sound better than new). I sent the HSU's back with no problem. I did have to pay the fee to do so but at least I didn't have to sell them on my own and loose even more.