2. home-theater
  3. 1399316964

If you have ever bought anything from HSU research

This has me scratching my head. I have heard about these people for years, I finally bought one a VTK 12 incher.

I got it back to my house and the cabinet was punctured.

I took pictures notified them and they sent a call tag. I had to wait all day etc. Over the weekend after they got it back, I told them I didn't want it and wanted a full refund.

I couldn't try the unit and have to say the one I got was very very cheaply made. I had sawdust all over my floor, the driver was made of paper in short it was pretty crappy.

Of course being a greedy little internet company they tried to place it under their 30 days policy even though the unit I got was defective.

They have said all kinds of things that are untrue to the credit card company to keep this $99.00. Especially candy.

On a whim and this is what the thread is about I called FEDEX with my original tracking number in order to make a claim, I figure hell you have the sub and are still charging me money I will look into it. No more than a week after they got the unit back. They were paid in full for the SUB at retail not wholesale and were also paid for shipping to and from my house. Only the cabinet was damaged not the driver or amp.

They are still trying to charge me a fee, Not sure if they hit their head or what, but this is FRAUD.

I am just letting others know if enough people have been bilked out 100.00 a class action suit is in order. I can't be the only one

Matto
viablex1
avgoround
287 posts
 
Well I'm also getting the same impression here, that there is likely more to this story! (Usually always two sides anyway, to get to an accurate picture!??)
Regardless, bottom line, it takes ENERGY and time to do anything... Including lawsuits! (You work it out, dog!)
Of course I don't know what they did or didn't do, but whatever, it's a negotiation, at very least. And if not dealing with HSU is your choice, then that's possibility them going in the wrong direction...then its up to them to maintainance their own issues as a company, and try n keep disgruntled customers to a minimum... It's all they u can do, really.
Go the extra mile???! ..If not, these small struggling companies simply collapse, eventually. Seen it all too many before in this tough business!
If it's me, n the story is close to being true, i personally just do what is minimum, n just stop doing business. A few hundred bucks??! I don't waste my time.
I personally only had good experiences w em in past w one purchase. Product was good, n no issues.
Lol!.I gotta laugh at the insurance claim ,however! Sounds like they padded the bill n worked the angle! $$$SSNNNAATCH!!!
😀😀
mcgal
199 posts
 
A few years ago, I purchased 5 HSU speakers (not sub)to replace my old Paradigm Studio speakers for HT. I knew what I was getting into with returns if I didn't want them. Well the HSU's arrived in perfect condition but I found I preferred the sound of my old speakers, (found out old can still sound better than new). I sent the HSU's back with no problem. I did have to pay the fee to do so but at least I didn't have to sell them on my own and loose even more.
runnin
397 posts
 
Their policy is a fair one, many companies do the same with 30 day returns. The person that doesn't avail themselves of the company policy on returns and then gets upset only looks like a crank in the end.
viablex1 OP
71 posts
 
Not really no one gets off the hook for selling defective merchandise, then getting reimbursed for the unit and shipping and reusing the unit and making more money.

But you can't cure stupid, that is for certain

I just dealt with emotiva, the unit they sent out did not work, it was no hassle sending it back and they returned the item and paid for the shipping no question asked whatsoever , they called it defective.

There is no "more to the story" it was DEFECTIVE
viablex1 OP
71 posts
 
Maybe I am not being clear so other members can understand.

"You bought a subwoofer from HSU.
YOU DECIDED THAT YOU DIDN"T WANT IT (when you refused the offer of a replacement subwoofer).
You returned it.
Therefore, you were subject to the return policy. "

No I did not, I received a defective unit that did not work, that word is very important here and it is why I got my money back,

I had no power in the matter and the rep Candy said I couldn't use it .

All the other Chatter is really irrelevant, I did not use it for a while and opt not keep it.

And suing them is velly velly easy, you simply find their agents of service and sue them through the Secretary of State.

When they got that complaint they capitulated, within hours.

If she would not have been such an a@@@@@e I would not have initiated this thread.

The FTC also saw it my way, remember keds it was defective.
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