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Hostility from manufacturers

I know its a cottage industry, and margins are thin, but I still think its shortsighted of them, and harms the industry in the long run. I'm talking about several interactions I've had with manufacturers after having purchased their products on the secondhand market. They should think about what would happen to their prices and their sales if their products were not resellable. Maybe they would like us to send our components to the scrap heap every few years or so just before we purchase their latest upgrade.

Fire away..
psag
zavato's avatar
zavato
1,391 posts
 
Well, not surprised about PBN.

In all things Audio, I have learned "IN PETER WE TRUST" 
uncledemp
712 posts
 
I'm glad to hear the success stories, thanks for sharing. Smart business leaders understand the value of service after the sale and the blessing of a good reputation.

Being customer focused pays big time in my experience. Ironically, companies that fail tend to blame everything but themselves for the fall. 
bdp24's avatar
bdp24
9,478 posts
 
As everyone has been saying, it depends on the company owner, or in bigger companies, their policies. Everyone is pretty happy with ARC in the latter. In the former, Bruce Thigpen of Eminent Technology is great to deal with, as is Roger Modjeski of Music Reference, the Weisfeld's of VPI, and of course Keith Herron. EAR-Yoshino's Tim de Paravicini I can't say, but his American distributor (Dan Meinwald) is an absolute a-hole.
srosenberg's avatar
srosenberg
209 posts
 
Atma-sphere, Pass Labs and Modwright have always offered me absolutely exceptional customer service.  
mitch2
3,697 posts
 
Of course they would! Manufacturers would like nothing better than for us to buy their products, use them briefly and discard them in favor of their newest model. That's how the term "planned obsolescence" originated.
Lamm must be missing the boat since their model M1.2 Reference amps that I own have not been changed since they were first introduced  in 2004.  Longevity......greener than recycling.
I wrote to a cable manufacturer, asking him if I could pay him to shorten and reterminate a pair of expensive interconnects that I was thinking of buying on the secondhand market. His answer was, of course, 'no'.
Cardas has done this for me twice, as has Star Sound.

Steve McCormack has twice turned my old used McCormack gear into absolutely fantastic sounding, compete with anything, showpieces.

You should deal with a better class of manufacturer, there are many out there.





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