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Silent Source cables-Need advice regarding customer service or lack of--

Guys- to make a long story short- I purchased the Music Ref. cables from Frank Dickens- After a week of emails and no responses he finally sent them after I was about to cancel my credit card- Great Cables- I just broke an RCA and Frank said to send it back- I overnighted them and have heard nothing since- I even wanted to purchase a longer length- Finally after a few weeks he emailed and said his computer cratered but would get to my cable by the end of the week- that was 2 weeks ago and still has not returned any of my many emails- i needed this cable back for X-mas holidays- Any suggestions as to what to do- It is very disappointing after spending many thousands of dollars with someone and wanting to possibly spend more to have zero communication in almost a month and around 10 email requests- I really hate to write this type of post but really need some advice as I want my cable back - thanks for the advice and have a Happy Holiday to all!!!
fluffers
dlcockrum's avatar
dlcockrum
2,190 posts
 
Hi all,

I am very impressed with how each of you responded to this frustrating situation, especially the OP. 

Best to you all,
Dave 
jafant's avatar
jafant
19,836 posts
 
As above- jmcgrogan2-

for any queries/issues reach out and touch John Fort. He works very closely w/ Frank.

It is good to read that you have discovered SS cabling. I was thoroughly impressed w/ these cables/power cords during my visit w/ John Fort Audio about 2 years ago. During my listening sessions, Silent Source (SS) does play very well w/ other brands, more on target with, Wireworld and Signal Cable, as one can mix and match to taste.

Happy Listening!
jafant's avatar
jafant
19,836 posts
 
I will 2nd

the ARC Ref5 pre-amp. Have you thought about upgrading to the "SE" status jmcgrogan2 ?
jafant's avatar
jafant
19,836 posts
 
It is good to read that the ARC and Pass Labs are sonic matches.

No doubt that the REF5 SE is the best tubed pre-amp at this juncture, while Pass Labs, is the best solid-state currently.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Have you thought about upgrading to the "SE" status jmcgrogan2 ?

I haven't looked into this, as I was under the impression that ARC was only offering that upgrade for a limited time.
I'll have to check with ARC to see if they still do it.


No doubt that the REF5 SE is the best tubed pre-amp at this juncture


I'm sure that ARC would argue that their Ref 6 is better than the Ref 5SE.
You know ARC, I'm sure the 6 SE will be out in another 6 months. ;^)
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