2. amps-preamps
  3. 127539-13093

NEED ADVISE ON AN AMPLIFIER TRANSACTION

I am hoping you folks can give me some opinions on what you would do in my current situation/transaction.
I listed an integrated amplifier here on Agon, a gentleman purchased it and I boxed the unit as absolutely bombproof as possible. From looking at the buyers other transactions it seems he is somewhere in South or Central America as he has a shipping agent in Miami that receives his shipments, and then sends packages on from there. It took quite a while to get to him and I received an email from him saying that the unit was not working. When I sent the unit it was in perfect working order. There is a little bit of a different turn on process with this amplifier as it has a power switch on the back that you turn on first, then you push the button on the front panel which puts the unit into standby mode. You then push that same button again to get it going into warm up mode which takes 9 seconds. I have explained this to him and the buyer says it is still not working. I then sent the instructions which I found online at the manufacturers website to make sure he understands. I don't know if there is a language barrier or not but I asked if the boxed was damaged and have not heard anything back. I would assume the buyer would have notified me if it was damaged as soon as he got the amplifier. What would you folks do in my situation? I have perfect feedback as I would never try to scam anybody and I over describe whatever I sell...I also package everything as bombproof as possible. So if the unit was working and there is no damage to the package what would you do? Refund his money and hope I get the unit back? Thanks for your insights and opinions.
sean34
lak's avatar
Ag insider logo xs@2x
lak
4,669 posts
 
Common sense will point you in the correct direction.
Follow your instincts without over thinking it!
It was generally believed at the time that the earth was flat...
fundsgon
150 posts
 
It's winter here in the North, so my advice is to have the buyer pay for a return ticket to his city, and a weeks stay at a beach hotel. You can then inspect and pick up the piece in person.

short of that, return the buyers money only upon receipt of an undamaged, functioning amp.
paraneer's avatar
paraneer
818 posts
 
then sent the instructions which I found online at the manufacturers website to make sure he understands. I don’t know if there is a language barrier or not but I asked if the boxed was damaged and have not heard anything back.
Do absolutely nothing and enjoy your Holidays.

You sent him the instructions along with an email asking if the box was damaged and have yet to hear back. I would say the ball is in his court so don’t worry about it until you do.
sean34 OP
95 posts
 
Thanks everybody. I had not thought about it from a scam perspective as the buyer had good feedback and someone had mentioned in his feedback the process to the agent in Miami went smoothly. I guess we'll see if he responds back to me after receiving the instructions. If not, great, if so and he says it is still not working, I will have him send it back before refunding his money. Thanks again.
ebm
9,311 posts
 
Give him money back and do as i do ONLY deal with lower 48 states as foreign buyers have a language problems and shipping problems as well.I also do not sell to Canada as well.Good luck.

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