Having read this thread, and several much like it on VPI's forum, I wanted to add a word on the company's customer service.
That word is: Great.
I've been a VPI customer for 12 years. I've climbed the ladder from the original Scout all the way to the HRX, (where I intend to stay), and have used JMW 9, 12.6, 12.7 and 3D arms. My RCM is a VPI 16.5 which I bought used. Anytime I've had a problem I've had tremendous support from VPI, occasionally from Harry himself. On the only occasion when I've had a defective product (an original 12" 3D armtube which a subcontractor manufactured) VPI replaced it and stepped me through the process of retrofitting it to my HRX. They even replaced the 'table's male arm pivot point at the factory for me, no charge. Is VPI perfect? No. IMHO, they've suffered a bit from QC problems flowing from a massive expansion in both demand and product line that hit just as the management change from HW to Mat took place. But even taking that into account, I'd rate VPI as one of the very best companies I've ever done business with in terms of both the quality of their products and the after-sale service I've received. To those who are experiencing problems with your VPI product I'd offer this advice. Pick up the phone. Call VPI and calmly describe the problem. They will work with you. Given the time of year, you probably will have to wait until early January, but it will be worth it. Just my $.02, but that sum was earned honestly through personal experience. Good Luck!
