I would like to start with a humble apology to the OP of a thread I recently (overtook) for personal reasons. smrex13, I apologize to you and hope your audio journey going forward is joyous!
To donvito101, I made my remarks personal and for this I apologize.
I checked for remarks from yesterday on the "VPI Prime noise issues" (2 threads, why, I don't know) . I still find it odd that VPI did not remark on smrex13' original thread, only to his last thread that ended, "not VPI's fault".
I've had a couple of issues since purchasing my VPI Classic 3 SE Sig. one year ago. I sent, (through my dealer), an initial question about the arm tower's operation on Feb 2016. I was told it would be forwarded to VPI. As of today, I've not received one comment.
I've recently, in the past 3 months, had a vibration issue through the 3D arm when the SDS is set at 33rpm. It is not noticeable at 45 rpm. I feel it through the finger lift.
I've tried oiling the motor, cleaning the belt & new talcum, the spindle bearing is just like recommended with the proper grease etc...
I relayed all of this through my dealer who asked for pictures and I sent them. This was two weeks ago. As of today, not one word. Because of my last question through my dealer in Feb w/ no response, I'm a little weary.
OK. So, my position is.... I should go through the proper channels. The dealer, right? VPI has their sales set up through a dealer network. This, I assume, is to take a burden off of them so they can be focused on manufacturing?
We/I/ you, pay a premium for this? I assume it's around 100% added to the actual cost of manufacturing. So, if I have an issue, I should follow the way VPI has their dealer network set up and take my concerns to the dealer. If this is not the way things should work, why then, doesn't VPI just sell directly? We/me/the end user could save BIG BUCKS.
That's pretty much the whole issue. I have no idea why VPI does not want to make any effort to settle this issue.
These days, one never knows where we will find sources of wisdom that speak to our inner self.
I watched an interview with CBS's John Dickerson last night, speaking with Steven Colbert. There was a lot of wisdom in his reflections that spoke to me.)
I make mistakes. I probably made a mistake in my handling of this as well. (I do think, in the end, that more positives will come from it).
What I find is that I need to be open to other avenues of thought. If we are never challenged and aren't even open for another person's views, there will be no going forward in a positive way. I hope (I) can continue this way of thinking in the new year.
Mat, You do a great job. So does your father and everyone else at VPI. You and your team have talked me through numerous problems and misunderstandings while always sounding friendly and professional. I went from a used Scout to a new Super Scoutmaster Reference over nearly 10 years. I have nothing to envy thanks to your innovation, quality, and reasonable pricing. I'm glad I don't have to compete with you, you never seem to run out of great ideas. Best, Raul
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