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  3. 128125-35159

WORST Experience Ever in Dealing With Woodbridge Stereo NJ

WORST STEREO EXPERIENCE OF MY LIFE!  I have been buying and selling high end hifi equipment since I was 16, about 15 years now.  This shop is dishonest, very poor with communication and abandons its customers.  Ill make the story as short as possible.  I bought a pair of Dali Ikon 8 speakers from these guys via Audiogon (8/10 condition).  They came damaged.  I paid extra for the speakers to be shipped by Fedex and they were shipped by UPS.        Once the speakers arrived damaged, they basically told me I am on my own and to file a claim with UPS and that when they had the speakers back in their hands, which they have had no for almost a week, that I would be refunded.  The store owner Tom, refuses to call me back and three guys point fingers at each other for who is responsible for getting me my money back.  Only after dispute through paypal, Audigon and my credit card company do they now want to refund me my money.  They are holding my money hoping they will get refunded via UPS for damaged speakers that clearly were packed well and some genius left the binding post jumpers and grilles in place, which were of course destroyed.  So rather than refund the customer his money, Woodbridge Stereo believes it is better to leave the customer stranded and keep their money for as long as possible regardless of original agreement to refund upon receiving the speakers.  OF course after received my money, store owner Tom refuses to call me back after leaving 5 messages via voicemail and operator who promised to have him call me.  I am sure he will probably contact me now.  PLEASE, STAY AWAY FROM THIS STORE!!!! TAKE MY REVIEW SERIOUSLY.  I have 100% feedback on all websites I used and have a total of over 1000 100% feedback score reviews combined.  I have NEVER been left negative feedback,  These guys have an 85% score on Audigon.  You have been warned.



chris_michael
czarivey
5,740 posts
 
UPS you can only use for products such as golf or baseball balls, bowling balls, dumbbells, tires and steel pipes.
Other than that probability of destruction is far beyond 50% and close to 100%.
Hopefully you did not pay with wire transfer and all you have to do is charge back. No phone calls or working on UPS claim necessary. Once you're money back, they can initiate claim.
If you paid with paypal, request return label, ship and than you'll get your money back.


hifiman5's avatar
hifiman5
1,825 posts
 

@czarivey

"UPS you can only use for products such as golf or baseball balls, bowling balls, dumbbells, tires and steel pipes.Other than that probability of destruction is far beyond 50% and close to 100%."

Hyperbole!! I just received my Modwright Truth CD player and separate carton for 9.0 power supply. UPS transported them 3000 miles and both were received in great condition.
czarivey
5,740 posts
 
hifiman5, it's good to have great luck
i only remember few components arrived not damaged via UPS.
my count is 90% range of damaged electronics even in double box.
Some of them had been pierced by some pipe, some of them cracked glass... Vast majority of them is from dropping and insecure loading.


hifiman5's avatar
hifiman5
1,825 posts
 
Not to get off target, but I would be interested to know if as czarivey says that I have just had "great luck" or if he is "snake-bit" as regards results with UPS.  Please share your experiences with "big brown".
swampwalker's avatar
swampwalker
5,138 posts
 
I would say about 90% good experience with either UPS or Fedex Ground overall, but the % drops significantly as the weight of the item or its fragility go up.  Most important point is to remember that both shippers use highly automated, high speed, multi-level conveyor belt systems to sort packages and direct them to the right truck.  The items should be packed with the idea that it could be dropped 6 feet onto concrete!!!  Which does happen.  I received an EMC-1UP with the 1/4" steel shipping bolt securing the CD sled bent at a 45 degree angle one way and then 45 degrees back the other way.  In that case, it was shipped from manufacturer in new packing and UPS paid.  In other cases they have not.  Worst claim experience was with Bax Global who hired a subcontractor who destroyed a SOTA table bolted to the factory shipping board and then bailed on the claim because they said they received it 1 day too late (31 days instead of 30).  Of course, they were 4 days late delivering the table but that didn't count. 
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