2. misc-audio
  3. 128125-35159

WORST Experience Ever in Dealing With Woodbridge Stereo NJ

WORST STEREO EXPERIENCE OF MY LIFE!  I have been buying and selling high end hifi equipment since I was 16, about 15 years now.  This shop is dishonest, very poor with communication and abandons its customers.  Ill make the story as short as possible.  I bought a pair of Dali Ikon 8 speakers from these guys via Audiogon (8/10 condition).  They came damaged.  I paid extra for the speakers to be shipped by Fedex and they were shipped by UPS.        Once the speakers arrived damaged, they basically told me I am on my own and to file a claim with UPS and that when they had the speakers back in their hands, which they have had no for almost a week, that I would be refunded.  The store owner Tom, refuses to call me back and three guys point fingers at each other for who is responsible for getting me my money back.  Only after dispute through paypal, Audigon and my credit card company do they now want to refund me my money.  They are holding my money hoping they will get refunded via UPS for damaged speakers that clearly were packed well and some genius left the binding post jumpers and grilles in place, which were of course destroyed.  So rather than refund the customer his money, Woodbridge Stereo believes it is better to leave the customer stranded and keep their money for as long as possible regardless of original agreement to refund upon receiving the speakers.  OF course after received my money, store owner Tom refuses to call me back after leaving 5 messages via voicemail and operator who promised to have him call me.  I am sure he will probably contact me now.  PLEASE, STAY AWAY FROM THIS STORE!!!! TAKE MY REVIEW SERIOUSLY.  I have 100% feedback on all websites I used and have a total of over 1000 100% feedback score reviews combined.  I have NEVER been left negative feedback,  These guys have an 85% score on Audigon.  You have been warned.



chris_michael
justvintagestuff
104 posts
 
... I am in a battle now with a manufacturer who evaluated and  brought up to spec a pair of used speakers I bought from an individual in Canada. I paid in advance for everything including insurance; the Mfg. chose the shipper (UPS) and one of the speakers arrived damaged. Since then - it has been nothing but heartache. The speaker was returned to Canada and hey had held my speaker hostage for over 6 months wit the belief that they were "negotiating" with UPS to repair the speaker. I now that I have it back (I directed them to send the speaker back to me, not repaired, because in my estimation, they were asking far too much to repair it, and UPS refused to pay the amount they asked for) - now they refuse to release the negotiated refund (changing from US Dollars which I paid in an International Money Order, to a reduced amount in Canadian Dollars). FYI: I had the speaker evaluated and the crossover repaired by a competant local audiophile shop (the crossover "shook loose" and was damaged) for less than 1/2 the amount the Mfg. was asking UPS for...  
I believe that I should be receiving from the Mfg. the settlement $$$ from UPS (less their time and expense to settle this for me?, and  less OF COURSE for a new shipping box for the transport of the speaker to me) - but the Mfg. will no longer converse or email with me, infact they say they will not even figure out how much they think they should refund to me (after all their time and effort) unless I send them a paper saying I will not bad mouth them...
Obviously this company/individual does not understand nor believe in the concept of Customer Service - but can they literally steal my money from me by such a demand?
While the situation, and their attitude in dealing with it iis unconscionable - I believe they are still responsible to honestly finish dealing with me, without such a demand. 
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tonykay
1,301 posts
 
I just reread the post and caught the "85% score on Audiogon." Seriously, 85% score and yet you chose to do business with Woodbridge Stereo? I never buy anything, from anyone, with less than 100% feedback. I may be overcautious but I have never had a bad experience here on Audiogon. I know that even good sellers can have a few bad experiences with buyers, I just choose not to do business with them.
john_mcd
3 posts
 
To date, I have only had positive experiences with UPS & Fedex.  As for USPS, I shipped a pair of relatively light in-wall speakers just one State away.  Instead of two-day delivery, they ended up going up and down the East Coast for 10 days before ultimately arriving at the correct destination.  Since the buyer was a professional CEDIA-certified audio installer he, of course, took it on the chin and had to deal with an angry homeowner-customer.  To remedy the situation, he bought another pair of speakers at full price and had to pay for Fedex overnite to keep his customer happy.  On the plus side, the speakers I sold him arrived in fine shape and the installer was able to use them on another job!  USPS -- never again!
sotaphile
22 posts
 
I have also had generally positive experiences with UPS and FedEx, and have bought and shipped heavy amps and preamps without encountering too many problems.  That being said, when I did have problems with damage or lost shipments, UPS and the shipper tended to play "hot potato" with taking responsibility.  This game always leaves the customer waiting for a resolution and a refund, feeling frustrated.  Not a great system for customer service!  (Stopping a credit card payment may get someone's attention .) 
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