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How many CaryAudio techs does it take to replace a lightbulb in a CAD-211FE?

I called tech support to ask about a replacement light bulb for my 211FE. Initially they told me I could get a replacement at Radio Shack. This morning, they suggested that I ship the amp back to them. 
WTF?

Steve Witek 5:05 AM (2 hours ago)to me

Hi James,

If you need to have the bulbs replaced we certain can provide the service. 

If you would like is to perform the work please visit our website and request an RMA #.

Here is a quick instruction set on how to obtain an RMA# using our website. 

Please print the instructions and then go to our website caryaudio.com to complete the process.


128x128swingkid
bigshutterbug
379 posts
 
I had a similar problem with Cary service with one of their CD players. I had to ship it to them for an estimate, and when they got it, they told me the entire board needed to be replaced.  The estimate for the repair and labor was higher than the used value of the player if in working condition. They ended up offering me $50 for the dead player, so they could "use it for parts"   The remote control was worth more than that! No more Cary products for me....
Ag insider logo xs@2x
hk_fan
417 posts
 
It's a shame what Cary has turned into since Dennis left.  He built high end reference level gear.  Now, it's a Chinese manufacturing clearing house chasing every trend under the sun.

Really sad to see.
dill
2,475 posts
 
Find a local tech and have them do it.
orpheus10
8,668 posts
 
I just trashed my CJ PV12 because they would not sell me a transformer, and all other shops said the thing cost too much.  I could probably buy two PV 12's for what they would have charged for parts and labor.
flynnb
2 posts
 
One. If it's an audio technician you're talking about, he just inserts it in his ego and the world revolves around him
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