This is a small but established company with a loyal following and lots of reviews online. There's no dealer to fall back on - they sell direct. If it were an issue of locating parts or something else specific that's delaying things, that's fine - I'd just like to know what's going on and what timeline I should expect. As with many things, respectful communication is the key, and on that front I've been disappointed.
Expectations for warranty repair timing
All,
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
- ...
- 26 posts total
- 26 posts total