For those who are interested, Lenbrook America owns NAD and PSB distribution in the U.S. The President is Dean Miller and his personal cell number is 310-200-8246.
I had an extended, and unpleasant, series of interactions with Mr. Miller regarding a pair of defective PSB Alpha B-1's. Not only was the fake black ash vinyl peeling off the speaker cabinets, but the dealer overcharged a buddy of mine more than $100 when the speakers were purchased. I forwarded copies of the sales receipt to Mr. Miller, who took a couple of weeks to "decide" on the matter. Ultimately, he judged my concerns to be one of the handful of calls he gets annually from people who are "trying to get something from the company" because "you done me wrong..." It would be hysterical fiction, but unfortunately, this is a true story.
I would find it very interesting to keep a tally on how many folks actually call Mr. Miller regarding the defective NAD or PSB products they have purchased, and see what the results of their calls are. My guess? He changes his phone number, ignores your calls, and sends me a cease and desist. Meanwhile, I will run my signal through my CJ ET5 and Monoblocks to my PSB Stratus Gold i's (yup, you heard that right) and will always trust my ears. You should, too. Cheers.
I had an extended, and unpleasant, series of interactions with Mr. Miller regarding a pair of defective PSB Alpha B-1's. Not only was the fake black ash vinyl peeling off the speaker cabinets, but the dealer overcharged a buddy of mine more than $100 when the speakers were purchased. I forwarded copies of the sales receipt to Mr. Miller, who took a couple of weeks to "decide" on the matter. Ultimately, he judged my concerns to be one of the handful of calls he gets annually from people who are "trying to get something from the company" because "you done me wrong..." It would be hysterical fiction, but unfortunately, this is a true story.
I would find it very interesting to keep a tally on how many folks actually call Mr. Miller regarding the defective NAD or PSB products they have purchased, and see what the results of their calls are. My guess? He changes his phone number, ignores your calls, and sends me a cease and desist. Meanwhile, I will run my signal through my CJ ET5 and Monoblocks to my PSB Stratus Gold i's (yup, you heard that right) and will always trust my ears. You should, too. Cheers.