You know, while I’m not meaning for this to be a Schiit bashing post, perhaps it ought to be. Hopefully a Schiit rep will read this post and consider the implications.
For one, they don’t answer the phone. They do email rather promptly and mention they encourage it instead of the phone, nevertheless, this is strange. Always better to speak with someone to gain that extra something in conversation. Also, speaking is way more efficient at times, especially when there are a barrage of questions or concerns. Besides, a commercial business should answer a phone. Period. Even if just a secretary to take a message.
I asked about their B-Stock. "When we have products with minor cosmetic flaws, we will sell them here as "B-Stock". If you choose the B-Stock option to save some money, please note that it is not eligible for the 15-day return. However, the full warranty applies." Unfortunately, they do not advertise whether or not they actually have any B-Stock, nor what it costs in relation to new. Additionally, they will not and do not send a photo so one can inspect the cosmetic flaw. I asked. I’m advised via email a typical discount would be 10%. Great, now lets see it (actual photo) and/or know if a B-stock item is available without having to check (only via email mind you) on a daily basis.
Their return policy on their site indicates a 15 day trial and if sent back the buyer is charged a a 5% transaction fee. There was at least one post on the forum of a person (I think @ozzy) who sent back an item within the 15 day window and claims he/she was charged 50%. Their RA fine print reads "If the product looks like it’s been used as a jet-ski or coffee warmer, or is otherwise not in like-new condition, we may charge an additional refurbishment fee." While that makes sense and I understand/agree, trouble is this is apparently subject to their interpretation and sole discretion only. So again, my sense is buyer beware.
And now to read that @gloco claims he is getting no response for a defective item that has been paid for and since returned! I would immediately contact the California attorney generals office, better business bureau and even a personal attorney to seek advice and conceivably sue for damages, even if those damages are even slightly related to anything "traumatic". Also call your credit card company and see if they can help.
And @mulveling, just 2 months after purchase you ran into an issue with a Yggy? Their flagship? And according to you it can take several weeks? And this is acceptable? And they clearly don’t want to talk about it or hold hands?
Just sounding/writing off. We can get back too our regularly scheduled forum posts and music listening.
