Verastarr's Mike Powell upgrading SR "Stuff"

2340,

Would it not be wise and edifying to write the positive "he did however go out of his way to correct it" and leave it at that without the digs and smart A$$ comments? So that is Mike's reward for taking care of you in the "end"!??? A public rebuke? 

With 68 to "move on" means not to bring up the "dead body" of past negitive experiences in life and re examine it! You may need some inner healing?

I found an old email where I tell Alex to ship this guy a brand new unopened unit and what I would do on the rest. It was in the hands of the best in the country and if Alex could not do the mod it means it was impossible on the new model. We agreed to do a 3930 for you when it was not part of our regular lineup. To accommodate you. Where I come from Fanboy is a compliment. I’m a Gryphon Fanboy, who cares ? I’ve been very calm and civil. You’ve got the number so send the invoice. I know exactly what we did for you. And even though we sent you a brand new unit, I’m still going to send you something from us anyways today. Then you know we made you a second concession on a settled claim 10 years later. If you can’t sense my intent in that, well I’m sorry then. Things happen in life. Nobody can prevent it. The people that accept blame, apologize and go out of their way to make it right are few and far between. I’m not going to reply on this any longer. It’s a waste of good time.

I just got off the phone with Pete and as stated above it was in fact a 3930. We never actually carried through with 3930 because Petes order taught us that Denon had gone to a chip architecture in that section making the full mod impossible. This was the experience that taught me to not agree to do mods based on the former "house"  architecture of any given manufacturer. Tough lesson learned. If I was Pete in this situation I would be upset as well. I was depending on a digital genius that I remember now was very slow because he was always backed up with orders. So I wasted Petes time by sending the mod to the best Denon tech in the USA. That certainly didnt work as planned.  All of these things were rookie mistakes and I gave my best effort at that time. Again, it was a tough lesson learned. Pete has been offered further compensation as a result.  
@2340,  It sounds like I did whatever it took to compensate you, if you feel you weren't treated fairly, please contact me.