@autospec you do realize that VPI is a relatively small company that employs less than 10 full-time staff. Dealers are always looking for opportunities to provide more value and better service to their customers and that is why VPI holds regular Dealer training seminars to allow B&M Dealer to answer service and technical questions.
Also, your impression of the former VPI under HW is viewed with rose colored glasses. VPI use to have limited customer service hours with shipment and parts delay all the time. Their customer service model was not scalable, so something had to change.
Also, your impression of the former VPI under HW is viewed with rose colored glasses. VPI use to have limited customer service hours with shipment and parts delay all the time. Their customer service model was not scalable, so something had to change.