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ROON help needed

So, I finally tried Roon, (got a deal for a 60 day free trial) without really knowing what the hell I was doing and of course, I am even more confused than before.

I went to listen to Tidal yesterday and found under "My Music"/Albums on Tidal that it now had more than doubled the amount of titles in this file?  Over 90% of what was added, I would never listen to. 

I first thought that someone got into my Tidal account and added all of these.  I went into Tidal and changed my password.  Then I found a way to see what date these titles were added.  It was more or less the same time I added Roon.  Is this what Roon does?  My playlists and artists were still all the same, (nothing was added to these files).

So far, I am not impressed with Roon.  I'm sure it's because I have no idea how to use the damn thing, but for the limited use I have with it, I have found very little use for it.

What am I doing wrong?


mofimadness
mofimadness's avatar
mofimadness OP
5,783 posts
 
I have a very strong WIFI signal not only in my soundroom, but all over the house.

All of the "pointing" is there, it just won’t connect.

Do you have a phone number for Roon?  I can't find one.  Seems they only do support online and through the forums, which I had read and reread.  I did find a few people that had the same exact problem I am having and tried what they suggested, but still no go.

I’ve spent half the day on this and I’m pretty sick, (had dinner at my son’s a few nights ago and both of my Grandsons were sick, so guess what, now I have it), so maybe I missed something. I’ll try again later.

THANKS everyone for your help! I truly appreciate it.
david_ten
5,480 posts
 
Make sure Roon is working well from your PC, that is: as Control, Core, and Output. I am assuming this is how you have your PC set up; you mention you are using a PC (i.e. not a Mac).

Uninstall the Roon App from your iPhone. Reinstall it. If you have enabled the device (your iPhone) on the main settings page within Roon (on your PC) and the iPhone app still doesn't lock in, then contact Roon.

I don't think there should be any cross platform issues. I believe Roon Remote works fine on my wife's iPhone, while I am PC and Android based.
mofimadness's avatar
mofimadness OP
5,783 posts
 
If you have enabled the device (your iPhone) on the main settings page within Roon (on your PC)
I don't see anywhere where I can "enable" my iPhone?  If I select the "Configure Roon OS Devices" is doesn't find anything.
david_ten
5,480 posts
 
On your PC:

Settings > Audio > Networked Devices

First see if your iPhone is listed there.

If it is not, hit the refresh 'Circular Arrow"

If it still does not show, Contact Roon.

If it does show, this area allows you to select it as your default Output Device. I have Not Enabled my Google Pixel XL.

 See how the remote works for you via the iPhone first (that is Do Not Enable it).

Try this approach first.
david_ten
5,480 posts
 
For clarification: My Enabled Network Output Device is my Sonore Signature Rendu SE. In my case, I would not want to Enable my Google Pixel XL.

I'm guessing that your PC is your Output Device. Therefore your iPhone should not be Enabled. In any case, I believe that Apple iOS is Control only (and cannot Output). But I may be wrong. I'm not in that ecosystem.
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