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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
jafant's avatar
jafant
19,602 posts
 

Thank You- aolchris

I concur, Sony/SonyES, has built some impressive gear over the years.

Much of it is under the radar. Mr. Gillum is open for business -reach out and touch him for your speaker needs. Keep writing as you decide which amp sounds better in your system.

Happy Listening!

jon_5912
605 posts
 
I was curious how something as ridiculous as the current Thiel ownership could have come about.  I did a few Google searches and found a few things including the below link.  I'm betting the David B. Griffin in this article is the same David B. Griffin mentioned in the Strata-Gee article.  He appears to be a combination of spoiled rich boy and farm welfare super-queen.  


https://www.washingtonpost.com/archive/politics/2002/01/24/more-subsidy-money-going-to-fewer-farms/7...
jafant's avatar
jafant
19,602 posts
 

Thanks! for sharing the article jon_5912

Happy Listening!

jafant's avatar
jafant
19,602 posts
 
Coherent Source Service, LLC, is located at 763 Newtown Pike, Suite 130 Lexington, Kentucky USA 40511, about one mile from the old Thiel factory. You can reach them at rob@coherentsourceservice.com. Tel: (859) 554-9790.
Read more at https://www.stereophile.com/content/service-continues-legacy-thiel-loudspeakers#rmcxulMFWe5KSR9C.99
This came across my desk today.
Current information on Thiel Customer Service via Stereophile.com
Happy Listening!
jafant's avatar
jafant
19,602 posts
 

How is your system developing -aolchris?

Happy Listening!

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