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Timbernation Platform Problems

I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
pilrem
geoffkait's avatar
geoffkait
23,365 posts
 
Hi, there. They don’t post negative feedback here. Search this site for “Timbernation” using the Search magnifying glass symbol at top of page. You might be surprised. There is adverse information all over the internet, AA and elsewhere, if your ‘re so inclined. Much of it fairly recent including the OP. As I said I don’t wish to belabor the point or dismiss his personal tragedy. I can track a blue tail fly up a hound dog’ nose.
grannyring's avatar
grannyring
6,436 posts
 
I have read all of that. I am not defending the seller, but stating the facts on this site. Buyers need to post negative feedback on sellers that deserve and it may not be happening here. Bad on the buyers. Also, the seller may be pleasing far more than the handful who have posted negative comments. Seems this may also be true.
geoffkait's avatar
geoffkait
23,365 posts
 
Most likely he’s more pleasing when the stakes are very high. Not so much when the stakes are relatively low. If I had to guess I’d say it’s his attitude that I object to most. He sent me a bunch of junk boards about the time his daughter died. Not even usable, complete junk. Exactly what folks have been complaining about all along. I get the distinct impression it’s beneath him. The $500 Tables he seems to do better on.
grannyring's avatar
grannyring
6,436 posts
 
That may be going on here.  
trelja
3,223 posts
 
@geoffkait "Timbernation has long history of disgruntled customers."

I've never dealt with the company, and for that very reason.  Many threads over the years regarding the complaints against this outfit have come up.  When I saw this thread sitting here my first thought was, oh boy, another one?

I guess the owner mostly gets it right, as he's kept up the operation for a long time.  But he's obviously gone through several periods where things go mostly (and very) wrong.  And these are not the onesies and twosies most companies encounter.  Folks seem to like the product all in all, but for me, I've read too much to go near it
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