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Timbernation Platform Problems

I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
pilrem
joecasey
484 posts
 
My family have ordered (7+) from Chris over the years without issues.  Currently have an order in for a rack and just got status scheduled to ship this Friday.
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grannyring
6,436 posts
 
My platforms came in today. They are Walnut and placed under my speakers. They look flawless. Actually very well done. Most satisfied.
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mofimadness
4,936 posts
 
Bill...glad to hear that everything went well.  What speakers did you end up getting?
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grannyring
6,436 posts
 
Living Voice RW OBX.  Check out the Vitual System for details.  
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kimmel1009
1 posts
 
Hi Pilrem, just had a similar situation with Timbernation. I ordered an 18X22X2 inch platform for a VPI Prime table, when it arrived I observed similar issues. Unfinished side, obvious seam joints, blotchy finish, a gouge  and 1 3/4” thickness. This was the second platform I had purchased from Timbernation, the first platform purchased last year was flawless. After speaking to Mariah and sending pics, they sent a return label which was used to return the platform. Two weeks after returning, I recieved the replacement, which as it turns out was the returned platform only refinished. The gouge was still present along with some blotchy finish on the bottom. Good enough to use but still some disappointment given their price point.
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