Welcome, Joe!
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- 36 posts total
Well, one of the first things I would point out is cost. I was shocked at some of the price points where certain features became available, and I found that highly detrimental to the consumer. When I started the project that would become Wolf, I too was simply a consumer, though with a pretty big tech budget at my day-job. So, I understood Hifi markups, but also the costs and markups in the larger technology field, and thought that the two should meet somewhere in the middle. That is how Wolf has been going up against competitors twice our cost - and winning. Another difference is the R&D we do before releasing a feature. I really want to include AES & BNC output to our Wolf's - I have two customers waiting to pull the trigger for those outputs - but as it stands, the implementations currently out there in the world today are not consistent, and wont work exactly the same across the various DACs out there. Once we can get them to behave, they'll become available on new systems and as an upgrade to existing Wolfs. Another benefit of coming from the tech industry is the knowledge and ability to do Wolf IT. Our music backup service is launching this month, allowing customers (and civilians too) to store their music, in the cloud, by the TB. We are working on the pricing structure, wanting to be competitive with the big guys, but without the headaches they give you in what you can and can't do with your own music. I'll stop here, because I can think of ten other things but don't want to put you guys to sleep. @lwin you know and can speak to the support we offer, our willingness to teach and generally spend time helping our customers understand just what they've got in their Wolf. |
I can attest to the level of personal hands on service that Joe provides that is truly exemplary. I don't know how he finds the time but every time I have had an issue he has been there for me no matter how trivial it may have been. I should also add that now that my Alpha 2 is completely broken in there is such a difference in the sound quality between my laptop server and the Wolf it is disconcerting and my laptop was custom built to my specs. |
I am putting the forum together on www.wolfaudiosystems.com (and working to speed the site up, please be patient!) where the 'trivial' questions you've asked can be quickly located and answered with screenshots and video. Likewise, I expect my wife to become a bit happier with me, especially at night. But your questions aren't trivial, all directly correlate with your happiness with our product. All Wolf servers go through a 48Hr burn in period here before shipping, where we push the systems to see if something will break. Still, there is going to be a break in period at your home as well. Our AXPONA systems are in rotation right now, because we want them as settled as possible, and then a full 24 hour cycle in the rooms for the power supplies to adjust to the flavor of power at the hotel. |
- 36 posts total