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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
jafant's avatar
jafant
19,745 posts
 
Where are ya - aolchris?
an update on your gear selection?
Happy Listening!
wayneuncle
12 posts
 
bettlemania thank you for the input! I could get a rough picture on their comparison. By the way, I remembered some sentence mentioned about the brightness of 3.7. I don't know if 3.7 needs more attention to be matched up with front end.
beetlemania
834 posts
 
I remembered some sentence mentioned about the brightness of 3.7. I don't know if 3.7 needs more attention to be matched up with front end.
Perceived brightness with the 3.7s (and other Thiel models) probably says more about the partnering equipment than the speakers. They are high-resolution, low distortion designs. The CS3.7 coax, in particular, has break-up modes well out of the operational range. The pistonic behavior will reproduce the signal with excellent fidelity. Flaws in upstream components are revealed but many listeners just assume the problem is the speakers! Most Thiel models are well-known for demanding powerful amplifiers but please make sure to also use high quality!
jon_5912
605 posts
 
The 3.7 is not bright.  If somebody finds it bright it's because they have bright electronics, a bright room and/or prefer a rolled off sound.  They are actually very similar in balance to the 2 2s. 
beetlemania
834 posts
 
The 3.7 is not bright. If somebody finds it bright it's because they have bright electronics, a bright room and/or prefer a rolled off sound.
I agree. The Soundstage measurements of the CS2.4, for example, show an exceptionally flat response, +/- 2 dB from ~33 - 20k Hz. I think that is the best in their data base (you can ignore Stereophile's measurements which are taken at a mere 50"). Subjectively, I hear a very neutral presentation from the lows to mids to highs that corresponds to those measurements.


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