PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!



A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
Maybe PL has softened their oversight of the Chinese factory where the amps are made. There have been investigations of factory workers swapping parts in the audio industry. There is a black market for parts. Needless to say, PL should give good customer service and do right to their customers. 
I was going to purchase the preamp, and this thread changed my mind.

Quality and customer service matter.

If the output stage has even 0.01% potential of blowing customer's unimaginably expensive speakers, extra care during design stage should be taken.


Been rocking the PrimaLuna Dialogue Premium line for a few months with no problems. Sold my Audio Research REF 5SE and DS450M and got the PL Dialogue Premium Preamp and Dialogue Premium HP monoblock amps and my Maggie’s have never, ever sounded better. By the way 3 months in to buying a brand new pair of ARC DS450M’s at 12K and I had to send them to have the transformer replaced. I say that to say ish happens.

Cheers 
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