Paypal issue beware.


I sold a $1500 amp to someone here notified after delivery had physical damage to it looked like it was dropped. Anyhow contacted UPS to process a shipping claim. In the mean time he filed a pay pal case. Fine told him we would go through that process.  PayPal goes and gives him back his money with out tracking or evidence he sent it back! I call they said because he used some sort of mandated government payment they do not require any evidence that it was shipped back.  

What type of payment is this?


So the guy can order stuff put in a case saying it did not meet description and get money back with out returning a item? This makes no sense will never sell using pay pal again.   Just spent an hour on the phone with them.  Also I want to know what type of account this is seems like the best scam going order a whole bunch of crap say it didn't meet description and get money back and not have to return it.  I'm out $1500 paypal even charged me the fees for there great service and I don't have my product back! I don't understand how this is allowed. 

programmergeek
lot of good info .  Quite startling to consider that PP can refund $ to buyer  without setting up a process whereby seller will get the item back.  I would of not believed that could happen until I read it here.   I have had reasonably good luck using PP over the years selling here primarily.   They did not back me re/a pair of factory boxed speakers that a buyer had claimed were damaged in shipment.    UPS was contacted after delivery and denied claim despite excellent factory boxing that even included a factory custom made particle board cover for the drivers in addition to the complete envelopment of the speakers with 3 inch styrofoam slabs .  Re/this damage-- I had speculated that drivers were damaged because of g force of the boxes being slammed with the driver side of the speakers  taking the full force thus distending cones out.  This being the result of a disgruntled driver tired of attempting delivery and not finding buyer there..  I find  a critical piece of the process is that a buyer HAS to follow a protocol that maximizes the potential for a successful delivery.     Not being there for 3 attempts is really unacceptable.     Although then this came up in my investigation .    Statements from both Decware speaker maker and the  speaker driver maker indicated that the driver damage was due to DC current from a faulty amp.  PP ignored  statements from the vendors as to the potential of buyer caused damage.  I saw all the pics of boxes,  etc with no visible damage to boxes or speakers other than driver damage.   UPS would only refund for shipping.  PP indicated that I needed to compensate buyer for repair.    At any rate--  I Have had best service with FEDEX over the last 16 years  and do not recommend UPS .   And now will consider what I can do to limit or remove my affiliation with PP.   

I can understand frustrations on the part of sellers regarding PayPal seemingly being a bit deaf when it comes to unscrupulous buyers, but on the flipside when I'm buying something I prefer PayPal because I know they will protect me from an unscrupulous seller.  Allowing payment via PayPal opens the doors for many more buyers to consider your item. 

I would never purchase something where a seller mandated I pay via cashier's check, money order, bank draft, or some other method where I didn't have recourse in case the item arrived broken or not as described (though I am fine paying in cash for in-person transactions where I can inspect and test the product before payment changes hands).

I have also noticed a number of sellers here who do accept PayPal stipulating that the buyer is responsible for covering the PayPal fees.  That's explicitly against the PayPal terms of service.  Buyers are not allowed to impose surcharges for items that don't apply to all other forms of payment.  
Oh Lord, don't even get started on the PayPal fees being charged by sellers to buyers.
I started a thread on that couple years ago and you would have thought I was suggesting members sacrifice their first born when I stated it was against PayPal TOS!
It had to be closed due to the vitriol being poured forth, apparently members think quite strongly on their "right" to ask the buyer to pay their fees.

I had same exact thing happen with a $1500 amp. Pascal is a scammers paradise. Seller has absolutely zero protection. They side with buyer every single time. Pascal is truly a horrible service.
Basicaly PayPal works very much Like a gentleman’s agreement. As long as both sides play nice it is convenient at best.
However PayPal have a long sad history of siding with the buyer even when presented with overwhelming amounts of contradictory evidence to the scam buyers nonsense.
Been there, fought them, got a credit ding for my troubles but at least I kept my money( twas in the days before they had rights to just raid your bank account for any perceived deficit).
Unfortunately a lot of buyers prefer PayPal for the protection they see it gives them.
And as gentlemen become less prevalent in the world, the worse it will get for sellers.