Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

Hello all,

I have to agree with all the above points. After I acquired my 3.5’s, I suddenly became aware of the true definition of revealing. Thru the Thiels, poorly recorded materials sounded almost unbearable! Even though my integrated at the time was up to driving them quite well power...and CURRENT...wise, it just lacked the musicality of better equipment. 

Thus, my system has evolved greatly and has been shaped around these speakers. I am convinced that the brightness, harshness, edge that some people hear isn’t an inherent flaw with Thiels, but rather, the fact that the Thiels are simply ruthless in playing exactly what you are feeding them thru the equipment they’re hooked up to. 

I never paid much attention to the idea of equipment matching. But, the Thiels (which were my first truly Hi-End, reference-class components) have shown me that yes, in the realm of hi-end audio, EVERYTHING really does matter...

Enjoy the music everyone!

Arvin

aolchris

Can we get an update?
Happy Listening!

Everyone,

Know I'm late to the game but wanted to throw in another good and spectacular word on Rob Gillum. I do not own a pair of Thiels yet, partially with my worry of loud enough reproduction on my tube amp, and making it a goal to get some eventually. One day. 

As such, I live in Lexington KY. A colleague who I work with has a boyfriend who lives in Connecticut and who's Thiel floorstandings were damaged by flooding. Got them serviced, well taken care of, and drivers back to new. From what I hear, everything is great as he was originally super upset and worried about them when damaged. 

I only wish I lived here in Lexington before the Thiel buyout. Even though don't have official engineering background, I do have some base knowledge and wished I would have gotten to learn more about these and construction first hand. 

Hello,

I have a question that if the soldering of the drivers or tweeters affects the sound quality or not. If I get my drivers back from service, I need to do the soldering by myself. Basically I could do the work, but maybe not good in shape or may get more amount of solder on the joint. Any experiences could be shared?

I did a similar job. Rob Gillum from Thiel said that it is ok to solder normally.
He even said not to use silver solder. Good luck