2. misc-audio
  3. 136247-111886

Schiit not shipping

Anybody else only receiving lip service instead of customer service from Schiit Audio? In March I ordered three products and today May 28th they say they have no idea when any might ship, saying the Freya production is stopped. Back order dates have come and gone without any explanation or contact. 
128x128jimofmaine
s4rwatch
2 posts
 
You are one of many I have heard complaining about the delay of Freya. I love my Freya and I would say the wait is worth  your trouble. When I talked to them last they were having some supplier issues for Vidar this may have eventually fallen into issues with Freya. 
rwisem
21 posts
 
audioman58, no Schiit. This situation may be beyond their control, but they have a responsibility to adequately explain what is happening to their customers. If, as your post states, orders will be shipped on 6-6, that should have been communicated.
ron1319
57 posts
 
I got my Saga last month a few days after I ordered it.  I am pretty sure it said at the time that the Freya was backordered.  Hopefully they can resolve their supplier issues.  I bought my Vidar on eBay because they were backordered.
uberwaltz's avatar
uberwaltz
13,381 posts
 
Seriously the true measure of any company is how they handle the bad times, its all smiles when all is good.
Communication is paramount here.
Or this rap could end up sticking to them like schiit to a blanket....
curiousjim's avatar
curiousjim
4,939 posts
 
S4rwatch,

I’m in need of a new preamp, and I’m interested in the Freya. What tubes did you get. Why do you love it... PM me please and sell me. 😀

thanks

JD
More to discover