2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1
uberwaltz's avatar
uberwaltz
13,381 posts
 
Unfortunately for the glass fronted mac units present rapidly deteriorating road conditions are not helping. They are VERY prone to vibration and jarring. Even if they have not been mishandled on purpose the sheer rigours of modern day ground transport can take one out.
I have had two arrive to me with shattered glass with no obvious signs of abuse to the boxing at all.
sfseay's avatar
sfseay
496 posts
 
I love the dumb comments to the OP that he should have packed the amp.  I know nothing about properly protecting heavy audio equipment and I bet neither do most of the people claiming all of us should package our heavy products ourselves.

So many “experts” on Audiogon don’t have a clue.
hifiman5's avatar
hifiman5
1,832 posts
 
@vahes  "thousands".  Really?  Are you a dealer or what circumstance would place you in a position to see that many shattered Mc amps.?

@sfseay   Do you keep the original shipping cartons of the gear you own?  I would hope so.  I don't understand not having the original boxes designed to protect the gear.  

I would NEVER allow a UPS or even FEDEX employee pack up my gear.  If really in a pinch, I would contact the manufacturer and pay them for a carton made for the equipment in question.  Most top notch companies will do so willingly and for a reasonable price.  Simple and smart.


tastyfreeze's avatar
tastyfreeze
135 posts
 
I often get packages from mfg with g-force shock watch labels.  shockwatch.com   

uberwaltz's avatar
uberwaltz
13,381 posts
 
I keep all boxing from items I buy but unfortunately when you buy used the item you buy may not have its original box any longer and so gets shipped in a different box.
In that case then no you do not have the original packaging to use when /or you decide to sell.
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