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Should 2nd. Buyer Receive Guarantee ?

Some manufacturers like Cary an CJ to name two make great stuff but they refuse to honor any remaining warrantee to 2ed. buyer. I think that sucks ! It certainly reduces the potential selling price for anyone wishing to sell relatively new stuff. Does this upset anyone else or do you think it is justified ?
stokjoc
3728slingshot
102 posts
 
As a manufacturer, I can see good reason to discontinue warranty to 2nd owner. There are just too many places for a dishonest person to take advantage of transferable warranty. Companies that transfer warranty are probably builing into the cost of the product enough $ to allow continued support of the product past the typical ownership cycle (should it be shorter than the warranty period). In reality, a quality product should only ever need minor repair ... I consider any product that I need to use the warranty for a faulty design or lemon example of a good design. 'Nuf said.
moto_man
396 posts
 
I respectfully disagree with Slingshot. The warranty period represents that period where, in the opinion of the manufacturer, nothing should go wrong due to manufacturing defects or part failure. That is a term of the purchase. When that failure occurs during the warranty period, the manufacturer should fix it, whether there has been one owner, two owners or more. The warranty does not cover abuse, or "normal" wear and tear. It covers defects, which, unless a manufacturer has a zero error rate during manufacture, sometimes happens. I understand that having a transferable warranty may make it more likely that there will be a warranty repair, but if the manufacturer stands behind its product for a year or two or whatever, that should be independent of the identity of the owner.
kthomas
911 posts
 
Speaking of which, according to one Krell dealer who advertises often, Krell has discontinued their policy of honoring transferred warranties. I still see many people advertise their Krell gear as "warranty transferable" which I don't believe is true any more. I have praised Krell in the past for honoring the warranty (quickly and efficiently) and I think it's a big black mark against them that they no longer do, though I know many companies don't. -Kirk
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