insurance and shipping with UPS


I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1
For the last 20 years of shipping delicate heavy items (furniture and audio equipment), I rely on FedEx and never use UPS in California (from or to).  UPS has a bad reputation in this state while FedEx hasn't caused problems for me (yet?).   UPS does deliver quickly within the state for items that are not heavy or not fragile (such as cases of grade juice in small cans, tightly wrapped and double boxed).  I've sent a McIntosh MX110 to Israel 20 years ago without damage and it was only double boxed with lots of bubble wrap around the preamp.  I would have used stiff styrofoam instead today.
@uberwaltz  +1  

I think you stated the case quite well.  The only feathers to be ruffled by your post in my mind would be someone reading it who works for UPS or FEDEX.

We live on a development road with a 25 MPH limit.  How many of those delivery trucks do you think are even close to honoring that?   

My son and I have been discussing this of late and we are under the impression that at least is the case of UPS drivers, that their work day is defined by the time it takes them to empty their truck not by the hour.  If so that might help explain why so many mistakes are made and mishaps occur.  Please weigh in if you know how it all works.

Dear uberwaltz and crazyeddy ........"I Love You Man"!

hifijones and kqvkq9.... not so much... lol
@hifiman5 .
Even though I refuse to ship UPS, I still get a lot of delivery from them and our driver is a very nice chap indeed, too nice imho for the job he is obviously suffering with.
Just last week he told me that their day is only done when every parcel is delivered( if possible) and pickup made. Does not matter if this takes 5 or 12 hours.
Now obviously they know their route and the areas and a quick look at his delivery manifest will tell him whether its a casual day or a bat out of hell day.
Therein lies part of your answer I believe.
Builder3 responds to my earlier post...".Anyone that goes on about the billions and billions, etc, that the post office gets isn’t knowledgeable enough to even have a discussion with. They go billions in the hole every year. If they were in fact, a "business", like kqvkq9 suggested, they lights would’ve been turned off a couple of decades ago. Spin, by your logic, you apparently should be able to also get car insurance or homeowner’s insurance the same way? One flat fee, like buying a cheese sandwich? Don’t be ridiculous.The ironic part always is how quickly someone like you would understand fully and completely, were the shoe on the other foot.".......Dear Builder3, You seem to know a bit about the financial woes of the USPS so tell me, according to kqvkq9, the retired postmaster who says that they deliver billions and billions of 50 cent packages which of course equals billions and billions and billions of dollars, how do they manage to do such a fantastic job and yet end up, as you stated, billions of dollars in the RED every single stinkin' year?! On the surface that would seem preposterous at best!  Thank you for your time and consideration.