For the last 20 years of shipping delicate heavy items (furniture and audio equipment), I rely on FedEx and never use UPS in California (from or to). UPS has a bad reputation in this state while FedEx hasn't caused problems for me (yet?). UPS does deliver quickly within the state for items that are not heavy or not fragile (such as cases of grade juice in small cans, tightly wrapped and double boxed). I've sent a McIntosh MX110 to Israel 20 years ago without damage and it was only double boxed with lots of bubble wrap around the preamp. I would have used stiff styrofoam instead today.
insurance and shipping with UPS
I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting the amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
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- 125 posts total
- 125 posts total