Tube vendor recommendations?

It’s seems as though Andy and Jim are popular choices here. I know that Kevin at UpScale prefers to serve his customers. Two of the products I need tubes for came from my being one of his customers. That said, I’ll likely call Andy or Jim first. 

Haven't dealt with tubes for a few years but when I did I met Jim McShane. He doesn't take calls nor did Brent Jessee. Both are #1 as far as service. I think the reason Jim doesn't take calls is when I met him we could have talked for hours about tubes and audio. Never dealt with Andy but as you can see he is also highly recommended. Never dealt with Kevin either but Jim said he is a good friend and very knowledgeable.

I like calling Andy, not only for the great advice, but sometimes he'll tell you an interesting story.

I would try Jim McShane if I didn't keep getting lost in his website.

I have dealt with Kevin face to face with no problem whatsoever, certainly not for the sensitive get your feelings hurt kind of guy, I guess thats why I appreciate kevin more than the average bear, I like to hear the straight forward truth, and kevin will let you know the truth, no sugar coating here, just honest to goodness man to man audio talk, BTW and if you are a loyal customer of his, Yes he does offer you the goodies from time to time

Mostly, I love these forums......however.

Are we in junior high again?  When do perceived personality traits override a business decision?  Kevin Deal may well be what some claim.  Should we care?  Does Upscale Audio provide competent product and service?  I've found them to provide just that.  I wasn't looking for a new friend in Kevin.  I wanted great tubes.

I've no experience with Upscale warranty issues.

I spent 25 years working as a national medical contractor and oft enough the surgeon who is the biggest dick is also brilliant and the one you want to save your life.  Go with that.  Competency.

The other recommendations may well be spot on.  Great!  Personality and great service!  Yahtzee!  Personality is not a factor for me in this situation.