"functioned perfectly on initial build and later on return inspection."
Readers only have to go back to my earlier posting on 7/20/2018 at 12:55pm to know what you said is total lie.
On May 23, 2017, at 3:31 PM, Richard Janzen <richard@purepoweraps.com> wrote:
Hi Charles,
We have found that an entire batch of 3000 motheboards have noisy output filter circuits.
And in your email dated August 2017
On Aug 22, 2017, at 12:47 PM, Richard Janzen <richard@purepoweraps.com> wrote:Hi Charles,
Sorry for our excessively long delay. Let me explain what we have been up to. Its a long email, but hopfully worth the read.
As you already know, the model 3000 120 volt unit shipped to you suffered from an excessively noisy cap and coil in the output filter.
We unfortunately shipped 2 units with this problem.
I attach a photo of the offending cap and coil
We pot the coils in a special epoxy to prevent coil movement and keeps the coil silent.
We cover the capacitor in a sound absorbing clay material that is very effective in soaking up high frequency noise.
For three years this treatment has kept our filter boards nice and quiet.
Then we received a new batch of boards from our supplier and didn’t suspect a thing until you and the other customer plugged in your amplifiers.
Since then we have been trying to resolve this seemingly simple issue.
We did find an alternative capacitor - an oil filled cap - that is completely silent.
The unit with the new cap was tested by our dealer, and he decided it was quiet enough for normal audio listening. He shipped the unit back to the customer - who says he is perfectly happy and cannot hear any audible sound.
However, in your case we think we need perfection. It was not as quiet as it shoudl be. We needed a completely silent coil as well.
We did find an alternate supplier, who promised us that he could build us a perfect silent coil, but the timeline, and price were a problem.
So we decided instead to wait for the new PurePower Gold introduction.
Main take away from your email are:
1. shipped to you suffered from an excessively noisy cap and coil in the output filter.
2. and didn’t suspect a thing until you and the other customer plugged in your amplifiers.
Readers, please note especially the statement "YOU AND THE OTHER customer ..."
Your claim that my solar setup is responsible for your unit to buzz is purely YOUR conjecture (and frankly, I don’t believe that b.s, but that is beside the point).
Basically ...
- your product does not perform or work well under customer’s environment
- customer had your equipment for a total of about 10+ minutes before they were boxed and shipped back to you
- you had every opportunity to tell me that you don’t think you guys can make it work and I would be fine with that (and would have great respect for you as a person and as a business man
- you made me wait for 15 months then come back and told me you are, sort of speaking, doing me a favor by accepting my return after over a year
- you claim you did not ’refuse’ to refund, but your not refunding me for nearly 3 months by now constitutes a refusal to refund me my money. You had no ground to claim that just because you don’t have the money that I have to wait for you to sell your next unit before I can get my money